At Pin Up Casino, we prioritize our players’ experience by offering top-tier customer support.
Whether you have a question about deposits, withdrawals, promotions, or account verification, our dedicated support team is here to assist you 24/7.
This page will guide you on how to contact Pin Up Casino, the available support channels, and answers to common queries.
How to Contact Pin Up Casino in Bangladesh?
Pin Up Casino offers multiple ways to get in touch with our customer service team. Depending on your preference, you can reach us through:
1. Live Chat (Fastest Option)
- Available 24/7
- Get instant assistance from our support agents
- Accessible via desktop and mobile
- Best for urgent issues like login problems, deposit failures, or withdrawal delays
How to access live chat?
- Log into your Pin Up Casino account.
- Click on the Live Chat button (usually located in the bottom right corner).
- Type your query and wait for a response from our team.
2. Email Support
- Ideal for detailed queries requiring documentation (KYC verification, account issues, etc.)
- Average response time: 12-24 hours
- Email: [email protected]
When to use email support?
- KYC verification: If you need to submit identity documents.
- Bonus & promotions: Queries about welcome bonuses, free spins, and wagering requirements.
- Technical issues: Problems with website navigation, game crashes, or app malfunctions.
3. Telegram Support
- Join our official Telegram channel for real-time updates and support.
- Direct chat with Pin Up Casino representatives.
- Get notified about the latest promotions, bonuses, and tournaments.
Common Player Issues & Solutions
1. How to Reset Your Password?
If you forgot your password, follow these steps:
- Go to the Login page.
- Click “Forgot Password?”
- Enter your registered email or phone number.
- Follow the instructions sent to your email/SMS.
- Create a new password and log in.
2. Deposit Issues & Solutions
If your deposit hasn’t been credited:
- Check if your bank or e-wallet supports transactions with Pin Up Casino.
- Ensure the transaction wasn’t declined due to insufficient funds.
- Wait 10-15 minutes; sometimes, bank processing takes time.
- Contact support if the deposit is not credited after 30 minutes.
3. Withdrawal Delays & KYC Verification
- Ensure you have completed the KYC verification process.
- Withdrawals are processed within 24-48 hours for e-wallets and 3-5 business days for bank transfers.
- Contact support if your withdrawal is pending beyond the usual timeframe.
4. Bonus & Wagering Requirements
- Always check the bonus terms before claiming promotions.
- Most bonuses require x35 wagering before withdrawals.
- Contact support if a bonus is not credited or if you need clarification on wagering terms.
Why Choose Pin Up Casino Support?
- 24/7 Availability – Get help anytime, anywhere.
- Multi-Language Support – Assistance in English, Bengali, and other languages.
- Quick Response Time – Live chat replies in under 2 minutes.
- Secure & Confidential – Your personal information is safe with us.
Pin Up Casino is committed to providing the best gaming experience for players in Bangladesh. If you ever need assistance, our friendly support team is just a message away!
Frequently Asked Questions (FAQ)
You can reach us via Live Chat, Email, Telegram. Live chat is the fastest option for instant help.
You need to submit:
A copy of your National ID card/passport
A proof of address (utility bill or bank statement)
A screenshot of your payment method (if required)
Withdrawals are usually processed within 24-48 hours for e-wallets and 3-5 business days for bank transfers. Ensure your account is verified to avoid delays.
Wait 10-15 minutes, then check your transaction history. If the amount is deducted but not credited, contact our support team for assistance.
Yes! We offer 24/7 support for players in Bangladesh through live chat, email, and Telegram.